Yes! Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
How long will it take for my order to ship?
Standard shipping (sea freight): 30-40 days after shipment. Expedited shipping (international express): 10-15 days after shipment. Specific details may vary depending on the region.
Can I cancel my order?
Kindly note that we work hard to process your order quickly for the fastest possible delivery. Once your order processed, you may still request cancellation, however please note that cancellation is not guaranteed at this time and it might not be possible for us to cancel it. Please send cancellation request tozhang888bo@gmail.com
How should I store the flower wall?
Our flower walls are crafted from premium-quality silk fabric, designed to mimic the appearance of real flowers. They are resistant to natural elements, ensuring durability and reusability. Easy to store and clean, they retain their vibrant colors and shapes for an extended period. These lush and elegant flowers add a sophisticated touch to any decor.
Why does the product I received look slightly different from the photos?
Small variations in color, flower arrangement, or texture can occur due to:Lighting conditions in photosHandmade production processDifferent device screen settingsWe ensure the overall style and quality matches what is shown online, and can provide real-life customer photos upon request.
Are these real flowers?
Kindly note that we are not offering real, but artificial foam flowers made of PE (polyethylene) and silk flowers made of polyester.
You get the same look as real flowers, but they are more budget-friendly and they can last for a lifetime, so you can re-use them. Just make sure to keep them in a ventilated space, away from long-term direct exposure to sunlight, heat or humidity.
If you need any further assistance, please don’t hesitate to contact us!
Do you provide custom services?
Yes. We offer custom sizes, colors, and flower combinations to match your theme. Contact us with your design request and event date so we can create your perfect backdrop.
